Shipping & Delivery Policy
At Jace & Angel London, we aim to deliver your order as quickly and accurately as possible. Below you will find all relevant information regarding our shipping and delivery process.
Processing Time
All orders are processed within 1–3 business days.
Once your order has been dispatched, you will receive a confirmation email containing tracking details.
Please note that processing times may vary during peak periods or promotional campaigns.
Delivery Time
The estimated delivery time is 3–7 business days, depending on your location and local postal services.
Please be aware that delivery delays may occur due to:
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High-demand periods
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Customs inspections
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Public holidays
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Circumstances beyond our control
Shipping Method & Origin
All orders are shipped directly from our international supplier, located outside the EU (China).
As a result:
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Customs duties, import taxes, or handling fees may apply depending on your country of residence.
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These charges are the responsibility of the customer and are not included in the product price unless stated otherwise.
Shipping Costs
Shipping costs are calculated and displayed at checkout.
The final shipping fee depends on:
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Package weight
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Destination country
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Selected shipping method
Shipping Responsibility
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If tracking information confirms that the package has been delivered, responsibility transfers to the customer.
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Jace & Angel London is not liable for packages lost after confirmed delivery.
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Customers are responsible for providing an accurate and complete shipping address.
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Address corrections must be requested within 24 hours of placing the order. After this period, changes cannot be guaranteed.
Contact
If you have any questions regarding shipping or delivery, please contact our customer support team:
Email: info@jaceandangellondon.com
Company: Jace & Angel London